Privacy Policy

This Privacy Policy describes how DemandQ, Inc. (“we”, “us,” “our”) collects, uses, and discloses information about individuals who use our websites (www.demandq.ai and max.demandq.ai) to access the free or paid version of our product, other applications, services, tools and features, including our AI-powered chat and search functionality, or who purchase our products or otherwise interact with us (collectively, the “Services”).

For the purposes of this Privacy Policy, we are responsible for deciding how your information is processed, and “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, job applicant, representative of a company with whom we do business, or another individual whose information we have collected pursuant to this Privacy Policy.

This Privacy Policy does not cover the use of the DemandQ API or Energy Management Services, where we process information only on behalf of business customers, and which are governed by the applicable Terms and Conditions, including the Data Processing Addendum incorporated therein, that you agree to when signing up for a subscription to the Business Services.

Please read this Privacy Policy carefully. By using any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access the Services.

We may modify this Privacy Policy from time to time, in which case we will update the “Last Updated” date at the top of this Privacy Policy. If we make material changes to the way in which we use or disclose information we collect, we will use reasonable efforts to notify you (such as by emailing you at the last email address you provided us, by posting notice of such changes on the Services, or by other means consistent with applicable law) and will take additional steps as required by applicable law. If you do not agree to any updates to this Privacy Policy, please do not continue using or accessing the Services.

When you use or access the Services, we collect certain categories of information about you from a variety of sources.

Information You Provide to Us:

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features. Information that you directly submit through our Services includes:

Basic contact details, such as name, address, phone number, and email (“Contact Information”). We use this information where necessary to perform our contract with you to provide the Services, and to communicate with you (including, with your consent where required, to tell you about certain promotions or products or services that may be of interest to you).

Account information, such as name, username, email and password (“Account Information”). We use this information where necessary to perform our contract with you to provide the Services and to maintain and secure your account with us. If you choose to register an account, you are responsible for keeping your account credentials safe. We recommend you do not share your access details with anyone else. If you believe your account has been compromised, please email us immediately at support@demandq.com.

Payment information, such as credit or debit card information and billing address, which we collect using a third party payment processor (“Payment Information”). We use this information where necessary to perform our contract with you to process your payment and provide the Services.

Chat and AI Interaction Information. Your input and output, such as questions, prompts, messages, files, or other content that you input, upload, or submit through our AI-powered chat, search, or generative features, and the responses generated by the Services (collectively, “Chat Content”). Chat Content may include personal information depending on what you choose to submit. We use Chat Content to provide the Services, generate responses, maintain functionality, troubleshoot issues, and improve the quality and safety of our Services. In limited cases, Chat Content may be reviewed by authorized personnel to address support requests, enforce our terms, and maintain safety and security. You should not submit sensitive personal information (such as health, financial, or government identification information) unless expressly required for your intended use of the Services.

Any other information you choose to include in communications with us when necessary to perform our contract with you, for example, when sending a message through the Services or providing your size when purchasing certain products (“Other Information You Provide”).

Information Collected Automatically:

We and certain third parties also automatically collect certain information about your interaction with the Services (“Usage Data”) through the use of cookies, pixels, tags and other tracking technologies (“Tracking Technologies”). Usage Data includes:

Device information, such as device type, operating system, unique device identifier, and internet protocol (IP) address.

Location information, such as approximate location.

Other information regarding your interaction with the Services, such as browser type, log data, date and time stamps, clickstream data, interactions with marketing emails, and ad impressions.

We use Usage Data for our business purposes, including to operate, maintain, improve, and secure the Services, tailor features and content to you, run analytics, and measure and better understand user interaction with the Services, and we may permit third parties to use Usage Data for such purposes. For more information on how we use Tracking Technologies and your choices, see the section below, Cookies and Other Tracking Technologies.

Usage Data may include metadata associated with your interactions with the chat or AI features, such as timestamps, frequency of use, feature usage, and performance metrics.

Information Collected From Other Sources:

We may obtain information about you from outside sources, including information that we collect directly from third parties and information from third parties that you choose to share with us. Such information includes:

Analytics data we receive from analytics providers such as Google Analytics (“Analytics Information”), which we use for our business purposes, including to operate, maintain, improve, and secure the Services to understand your interaction with, and improve, our Services.

Information we receive from consumer marketing databases or other data enrichment companies, which we use for our business purposes, including to operate, maintain, improve, and secure the Services to better customize advertising and marketing to you (“Advertising Information”).

Information we receive from business partners and other companies that we partner with to provide you with free or discounted access to the Services or other offers or promotions, which we use for our business purposes, including to operate, maintain, improve, and secure the Services to provide you with free or discounted access to the Services (“Partner Information”).

Information we receive when you choose to link any third-party platforms to your account, such as when you sign into your account through Google or Apple (“Third Party Platform Information”). We use this information only where necessary to perform our contract with you, to maintain your account and login information and to provide you with the Services, including to generate and output new content. Third Party Platform Information may include your name, profile picture and email address.

Information from publicly accessible sources, such as information that’s publicly available online (like articles, websites, and journals) or from other public sources, which we use where necessary to perform our contract with you (“Public Information”).

In addition to the specific uses described above, we may use any of the above information to provide you with and improve the Services (including the performance, reliability, and safety of our AI-powered chat and generative features) and to maintain our business relationship, including by enhancing the safety and security of our Services (e.g., troubleshooting, data analysis, testing, system maintenance, and reporting), providing customer support, sending service and other non-marketing communications, monitoring and analyzing trends, and conducting internal research and development. We may also use the information to comply with applicable legal obligations, enforce any applicable terms of service, and protect the Services, our rights, and the rights of our employees, users or other individuals.

You may also have the ability to sync your third party email account or calendar (such as Gmail and Google Calendar) with the Services. If you choose to sync these accounts, we will have access to your contacts and information from the email messages and calendar appointments in your email account, including the content of your emails (together, “Email Service Information”). Notwithstanding anything else in this Privacy Policy, we only use and disclose Email Service Information to provide the Services or as otherwise required by applicable law, and we do not use or disclose Email Service Information to create, train, improve or fine-tune AI models. If you sync your Google account with the Services, we only use and disclose information from your Google account in accordance with the Google API Services User Data Policy, including the Limited Use requirements.

Finally, we may, for our business purposes, including to operate, maintain, improve, and secure the Services, deidentify or anonymize your information such that it cannot reasonably be used to infer information about you or otherwise be linked to you (“Deidentified Information”) (or we may collect information that has already been deidentified/anonymized), and we may use such Deidentified Information for any purpose. To the extent we possess or process any deidentified information, we will maintain and use such information in deidentified/anonymized form and not attempt to reidentify the information, except solely for the purpose of determining whether our deidentification/anonymization process satisfies legal requirements.

Any information we receive from outside sources will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of the information provided to us by third parties and are not responsible for any third party’s policies or practices. For more information, see the section below, Third Party Websites and Links. To the extent required by applicable law, we will obtain your consent before processing your personal information for purposes that require consent.

Most browsers accept cookies automatically, but you may be able to control the way in which your devices permit the use of Tracking Technologies. If you so choose, you may block or delete our cookies from your browser or limit cross-site tracking; however, blocking or deleting cookies may cause some of the Services, including certain features and general functionality, to work incorrectly. If you have questions regarding the specific information about you that we process or retain, as well as your choices regarding our collection and use practices, please contact us using the information listed below.

To opt out of tracking by Google Analytics, visit https://tools.google.com/dlpage/gaoptout. We are not responsible for the effectiveness of third-party opt-out mechanisms.

Your browser settings may allow you to transmit a ‘do not track’ signal. Like many websites, our website is not designed to respond to such signals. To learn more about ‘do not track’ signals, you can visit http://www.allaboutdnt.com/.

We may disclose your information to third parties subject to this Privacy Policy, including the following categories of third parties:

Company Group: Our affiliates or others within our corporate group, for internal administration, support, and to provide the Services.

Service Providers: Vendors or other service providers who help us provide the Services, including for system administration, cloud storage, generative AI, large language model providers, content creation, and cloud infrastructure providers that process Chat Content solely to provide the Services, security, customer transaction facilitation and relationship management, marketing communications, web analytics, payment networks, and payment processing.

Business Partners: Third parties through whom you receive access to our Services (including via a promotion code or similar arrangement) to provide such access and administer the relationship.

Other Third Parties, including other users: Third parties to whom you request or direct us to disclose information, such as through your use of social media widgets or login integrations, when you purchase third-party goods through the Services, send an email or interact with your third party email or calendar account through the Services, or otherwise choose to share or make output or other information visible to others, including other users. We do this as necessary to provide the Services, complete transactions you request, enable integrations you choose, or with your consent.

Advertising Partners: Third parties who display advertising on our Services or otherwise assist with the delivery of ads, including contextual and interest-based advertising, where permitted by law.

Professional Advisors: As necessary, we will share your personal data with professional advisors such as auditors, law firms, or accounting firms.

Business Transactions: We will share personal information with a prospective buyer, seller, new owner, or other relevant third party as necessary while negotiating or in relation to a change of corporate control such as a restructuring, merger, asset sale or purchase, bankruptcy or other business transaction or re-organization. We do this to evaluate and complete the transaction and as required or permitted by applicable law.

We may also disclose your information as needed to comply with applicable law, to cooperate with law enforcement, judicial orders, or regulatory inquiries, to enforce any applicable terms of service, and to protect the safety, security, and integrity of the Services.

Certain features of the Services may allow you to initiate interactions between the Services and third-party services or platforms, such as Discord, X (formerly Twitter) and other social networks (“Social Features”). Social Features include features that allow you to access our pages on third-party platforms, and from there ‘like’ or ‘share’ our content. Use of Social Features may allow a third party to collect and/or use your information. If you use Social Features, information you post or make accessible may be publicly displayed by the third-party service. Both we and the third party may have access to information about you and your use of both the Services and the third-party service. For more information, see the section below, Third Party Websites and Links.

We may provide links to third-party websites or platforms, such as Discord and X (formerly Twitter). If you follow links to sites or platforms that we do not control and are not affiliated with us, you should review the applicable privacy notice, policies and other terms. We are not responsible for the privacy or security of, or information found on, these sites or platforms. Information you provide on public or semi-public venues, such as third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators.

CHILDREN’S PRIVACY

Children under the age of 13 are not permitted to use the Services or submit Chat Content, and we do not seek or knowingly collect any personal information about children, particularly those under 13 years of age. For users above the age of 13 but below the age where you are able to consent to the processing of your personal information, please obtain your parent or guardian’s consent prior to using the Services.

If we become aware that we have unknowingly collected information about a child under 13 years of age or the relevant minimum age in your jurisdiction, we will make commercially reasonable efforts to delete such information. If you are the parent or guardian of a child under the relevant minimum age who has provided us with their personal information, you may contact us using the below information to request that it be deleted.

Despite our reasonable efforts to protect your information, no security measures are impenetrable, and we cannot guarantee “perfect security.” Any information you send to us electronically, while using the Services or otherwise interacting with us, may not be secure while in transit. We recommend that you do not use insecure channels to send us sensitive or confidential information.

We retain your information, including Chat Content, for as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, enforce our agreements, and maintain the security and integrity of the Services. When determining the length of time to retain your information, we consider various criteria, including whether we need the information to continue to provide you the Services, resolve a dispute, enforce our contractual agreements, prevent harm, promote safety, security and integrity, or protect ourselves, including our rights, property or products.

The personal information that we collect may be transferred to, stored, processed, or accessed in the United States and other countries where we or our service providers operate. These locations may have data protection laws that differ from the laws of your state or country.

By using the Services, you acknowledge and understand that your information may be transferred and processed in the United States and other jurisdictions as described in this Privacy Policy. We take reasonable measures to protect personal information in connection with cross-border transfers as required by applicable law.

Depending on where you live, you may have some or all of the rights listed below in relation to personal information that we have collected about you. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law.

Right to Access / Know. You may have a right to request access to personal information that we hold about you, or to request information about our collection, use and disclosure of your personal information, such as the categories of personal information we have collected or disclosed for a business purpose.

Right to Delete. You may have a right to request that we delete personal information we maintain about you.

Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.

Right of Portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party.

Restriction of Processing. You may have the right to ask us to stop, suspend or restrict our processing of personal information.

Objection. You may have the right to object to our processing of personal information.

Choices and Opt-Out. You may have choices about our processing of your personal information, including opting out of certain marketing communications and, where required by law, withdrawing consent for certain processing. To exercise these choices, contact us at support@demandq.com.

You may exercise any of these rights by contacting us using the information provided below. We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address and government issued ID, before providing a substantive response to the request. You may designate, in writing or through a power of attorney document, an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. If we deny your request, you may appeal our decision by contacting us using the information provided below.

You may opt out of having your Chat Content used to improve our AI models (which would prohibit us from using your chat or search interactions to improve our AI systems) in your account settings if available or by contacting us at support@demandq.com. We may still process Chat Content as necessary to provide the Services, comply with law, and enforce our terms. Chat Content may be retained for safety, security, abuse prevention, and compliance purposes. Opting out will not affect our use of Chat Content to provide responses in real time.

If you have complaints about how we process your personal information, please email us at support@demandq.com, and we will respond as soon as reasonably possible.

Should you have any questions about our privacy practices or this Privacy Policy, please email us at support@demandq.com.

Except as otherwise prescribed by applicable law, in the event of any inconsistency between the English language version and a local language version of this Privacy Policy, the English language version will prevail.